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If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download. Download google chrome latest for mac.
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.
Features & Benefits
How Norton Security Online helps protects your PC, Mac, and mobile devices:
- Secures multiple PCs, Macs, smartphones and tablets with a single subscription
- Helps safeguard your private information
- Manages protection for your devices with an easy-to-use web portal
- Remembers, secures and automatically enters your username and passwords
- Alerts you about risky Android apps before you download them
- Easy to install and use
Instructions
Installation Instructions
Follow these quick steps to get started! Comcast.net email address and password are required to continue. Find my email address.
Step 1
Have your Xfinity user ID or Comcast.net email address and password ready.
- If you don't know your user ID, find it.
- Forgot or lost your password? Reset it now.
Step 2
Uninstall any existing security software from your computer, including previous versions of Norton Security.
Click here to begin the Norton Security Online download process.
Log in with your Xfinity user name and password if prompted.
Create or log in to your Norton account.
Download the product on the device you are using or send a link to download on another device.
Step 3
Check tips and tricks if you have any issues or questions about the download process or chat with a Norton customer support representative.
Looking for more help on install? Visit our Support Page or call Norton Support at 1-877-272-7149.
System Requirements
Operating Systems Supported
Norton Security covers PCs, Macs, Androids, iPads and iPhones. Some features are not available on iPad and iPhone.
Windows Operating Systems
- Microsoft Windows 10 (all versions), except Windows 10 S. Edge browser not supported.
- Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
- Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.
- Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later. New features are no longer supported on Windows Vista operating systems. ID Safe browser extension is no longer supported on Windows Vista.
- Microsoft Windows XP (32-bit) Home/Professional with Service Pack 3 (SP 3) or later. New features are no longer supported on Windows XP. ID Safe browser extension is no longer supported on Windows XP.
Mac Operating Systems
- Current and previous two versions of Mac OS.
- Norton Family and Norton Family Premier features not supported.
Android Operating Systems
Auto-scan of apps on Google Play is supported on Android 4.1 or later, except for Samsung devices. Samsung devices running Android 4.2 or later are supported. Futura book font download free mac. For earlier versions of Android, the Google Play 'Share' function must be used to scan apps on Google Play.
Mcafee endpoint security for mac download. iOS Operating Systems
- iOS 8 or later.
- iOS 9 or later is required for Norton Family Premier Child Monitoring app.
Required for All Installations
- A standard web browser such as Internet Explorer, Chrome, or Firefox.
Frequently Asked Questions
Xfinity Internet customers can download Norton Security Online by doing the following:
- Download here
- Go through the steps, which will include removing any existing anti-virus software from your computer, and install Norton Security Online.
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Want help protecting more than five devices?
Add Norton Security Deluxe to your complimentary Norton Security Online subscription to help protect additional devices.